It is important for us to establish the service(s) you wish to receive when visiting the salon. When you call, we will ask you specific questions about the type of service you will be having, as well as when it is most convenient for you to come. Our goal is that you, as well as other clients are taken on time. Pre-booking your next appointment before you leave the salon is the most reliable way to secure the date and time most convenient for your next visit. We now offer reminders via email and text message so that we may communicate with you in the way that is most convenient for you.
As a courtesy to all guests, and the constant goal to remain on time with appointments, late arrivals will not receive an extension of service time and will be responsible for full service fees. All Services require a credit card or a gift certificate number to confirm an appointment time. We take pride in the ability to provide personal service to all clients. We require a 24 hour cancellation notice in the event that you need to cancel or reschedule your appointment. Inside 24 hours a charge of 50% of scheduled services will be assessed to the card on file. No Shows will be charged 100% for all scheduled services and/or packages. No shows affect us & the other clients greatly, and we respect everyone's time. At the time of the appointment, you may pay via cash or any charge/debit card we accept. By giving us your credit card information at the time of booking, you ARE acknowledging this policy and agreeing to it.
Your appointment is YOUR responsibility. As a courtesy, we offer text and email confirmations for reminders of appointments. However, these reminders are provided as a COURTESY. Failing to read them or receive them does not waive your responsibility to arrive for your scheduled service.
For all first time guests, please arrive 5-10 minutes prior to your service. This allows you time to settle in, complete your Patient Profile Information and transition your mind and body from the world outside to a place of balance and renewal.
We realize that emergencies are part of our daily lives. If your phone is left on, please adjust the ringer to low. If a call is to be answered, please keep it as brief as possible, so as to not interfere with the ability to provide your service.