The NEW Normal
***UPDATED 5:52pm MAY 11th 2020.
Per Gov McMaster, we may open on Monday May 18th, 2020
PLEASE READ THE FOLLOWING:
Please read fully prior to contacting for an appointment: We have changed some of our appointment protocols due to the COVID19/Coronavirus Pandemic.
Per CDC guidelines, we are taking increased measures to ensure the safety of our clients, staff and ALL of our families.
·Please email or text all appointment requests at this time - we've waited a long time to get to open, and now everyone wants in at the same time. We are doing our best to respond to each text & email within 24 business hours. Please be patient, we are so excited to get back to work!
·At this time, ALL APPOINTMENTS WILL BE MADE VIA TEXT & EMAIL WHILE WE SORT THRU PROTOCOLS.
·PLEASE BE CONSIDERATE OF THE STAFF AND OTHERS WORKING IN THE BUILDING - several of us that work here daily are HIGH RISK or have High Risk Family Members in our homes.
·Please be PATIENT & FLEXIBLE as we are doing the best we can under the current circumstances.
·If you have any COVID related symptoms - YOU CAN NOT COME IN FOR YOUR APPOINTMENT
·If you have been exposed to ANYONE who has experienced symptoms of COVID19, contracted the COVID19 virus, or could POTENTIALLY have virus YOU CAN NOT COME IN.
·Limited appointments per day are available.
·Existing clients will need to complete a new COVID19 Protocol Intake prior to appointment day.
·New clients will need to complete a New Client Intake (which includes the COVID19 Protocols) prior to appointment day.
·As always, we reserve the right to not treat/cancel/reschedule appointments
·Arrive for your appointment and text our number (803-810-2398) when you are here: include your name please
·STAY IN YOUR VEHICLE WHILE YOU WAIT TO BE CALLED BACK.
·When you enter the building - ENTER FROM THE MAIN DOOR IN THE PRIVATE PARKING LOT. The "interior hall door" WILL be LOCKED & is no longer used as an entrance.
·When entering through the main door - please follow the instructions provided at that time, or your appointment will be rescheduled for another date.
·You must wear a mask to & for your appointment UNTIL &/OR OTHERWISE INSTRUCTED.
·All payments must be made via debit or credit card at this time. We will accept cash again in the future, however not at this time.
In Order To See Clients
Day of Appointment
It is important for us to establish the service(s) you wish to receive when visiting the salon. When you call, we will ask you specific questions about the type of service you will be having, as well as when it is most convenient for you to come. Our goal is that you, as well as other clients are taken on time. Pre-booking your next appointment before you leave the salon is the most reliable way to secure the date and time most convenient for your next visit. We now offer reminders via email and text message so that we may communicate with you in the way that is most convenient for you.
As a courtesy to all guests, and the constant goal to remain on time with appointments, late arrivals will not receive an extension of service time and will be responsible for full service fees. All Services require a credit card or a gift certificate number to confirm an appointment time. We take pride in the ability to provide personal service to all clients. We require a 24 hour cancellation notice in the event that you need to cancel or reschedule your appointment. Inside 24 hours a charge of 50% of scheduled services will be assessed to the card on file. No Shows will be charged 100% for all scheduled services and/or packages. No shows affect us & the other clients greatly, and we respect everyone's time. At the time of the appointment, you may pay via cash or any charge/debit card we accept. By giving us your credit card information at the time of booking, you ARE acknowledging this policy and agreeing to it.
Your appointment is YOUR responsibility. As a courtesy, we offer text and email confirmations for reminders of appointments. However, these reminders are provided as a COURTESY. Failing to read them or receive them does not waive your responsibility to arrive for your scheduled service.
For all first time guests, please arrive 5-10 minutes prior to your service. This allows you time to settle in, complete your Patient Profile Information and transition your mind and body from the world outside to a place of balance and renewal.
We realize that emergencies are part of our daily lives. If your phone is left on, please adjust the ringer to low. If a call is to be answered, please keep it as brief as possible, so as to not interfere with the ability to provide your service.